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Post Details
Posted by
Rob
at 03:26AM 07/13/07
in
Telecom
Breaking the cycle of customer churn
How customer service can help wireless carriers rise above the competition.
http://www.totaltele.com/View.aspx?ID=93704&t=4
Tags:
bain
·
csr
·
churn
·
kana
·
carriers
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Saved By:
Rob
Tags:
bain
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csr
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churn
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kana
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carriers
Group:
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